Privacy Policy

1. Personal data we collect

Information you provide directly

When you contact us through the Website, we may collect:

• your name;
• email address;
• company name;
• selected project type;
• information included in your message;
• files you choose to upload;
• information provided when scheduling a call, such as your selected meeting time and other booking details;
• any other information you voluntarily provide.

The contact form is intended for business inquiries. Please do not submit sensitive personal data or confidential information that is not necessary for your inquiry.

Information collected automatically

When you visit the Website, certain technical and usage information may be collected through the Website infrastructure and, where you have given consent, through analytics tools.

This information may include:

• IP address or related network information;
• browser and device information;
• operating system;
• pages visited;
• approximate location derived from technical information;
• referring website or traffic source;
• date and time of visits;
• interactions with Website pages and content.

The precise information collected depends on the technologies used and your cookie preferences.

2. How we use personal data

We may use personal data to:

• respond to your inquiry;
• understand your project requirements;
• communicate with you about a potential or existing business relationship;
• receive and review files you choose to provide;
• operate, maintain and secure the Website;
• understand how visitors use the Website;
• identify usability issues and improve the Website;
• comply with applicable legal and regulatory obligations;
• establish, exercise or defend legal claims where necessary.

We do not use contact details submitted through the Website to add you to marketing mailing lists without separate permission.

3. Legal bases for processing

Where the General Data Protection Regulation (“GDPR”) applies, we process personal data on one or more of the following legal bases:

Steps taken at your request before entering into a contract

When you contact us about a potential project, we process the information necessary to review your inquiry, communicate with you and discuss possible services.

Performance of a contract

If you become a client, certain information may be processed as necessary to provide the agreed services and manage the business relationship.

Legitimate interests

We may process limited personal data where necessary for our legitimate interests, including:

• operating and securing the Website;
• responding to business communications;
• maintaining business records;
• protecting our legal rights.

We only rely on legitimate interests where those interests are not overridden by your rights and freedoms.

Consent

We rely on your consent for non-essential analytics and tracking technologies, including Google Analytics and Hotjar, where consent is required by applicable law.

You may withdraw your consent at any time through the Website’s cookie settings.

Legal obligations

We may process information where necessary to comply with applicable legal, accounting, tax or regulatory requirements.

4. Contact form and file uploads

Information submitted through the contact form is sent directly to RADIAN by email.

Form submissions are not intentionally stored in a separate Website database.

Files uploaded through the form are delivered as part of the inquiry and are used only for the purpose of reviewing and responding to the request unless a further business relationship develops.

Access to inquiries and uploaded materials is limited to Anastasiia Fadeeva.

If an inquiry leads to a client relationship, relevant correspondence and files may subsequently be retained as part of the project records and handled in accordance with applicable contractual, accounting and legal requirements.

5. Website hosting and OpenAI

The Website is created and hosted using ChatGPT Sites, a service provided by OpenAI.

OpenAI may process certain information on behalf of RADIAN where necessary to host, maintain, secure and support the Website, including technical, operational and Hosted Data associated with Website use.

For users in the European Economic Area, relevant OpenAI services are provided by OpenAI Ireland Ltd.

OpenAI acts as a service provider or processor in relation to Hosted Data processed on behalf of the Website operator, as described in the applicable ChatGPT Sites terms and data processing documentation.

6. Domain and email services

The domain radianpartner.com and email services associated with info@radianpartner.com are provided through Domenca.si.

Domenca.si may process limited technical and personal data where necessary to provide domain, DNS and email-related services.

Resend is used as a technical email delivery service for messages submitted through the Website contact form. Form details and any attached file pass through Resend solely so the inquiry can be delivered to RADIAN by email.

Resend may process technical delivery information and retain limited delivery records in accordance with its service settings and applicable privacy documentation. Email delivery for the Website is configured in Resend's European region.

Delivered messages and attachments are received through the email infrastructure associated with info@radianpartner.com.

7. Google Analytics

With your consent, the Website uses Google Analytics to understand how visitors interact with the Website.

Google Analytics may collect information such as:

• pages viewed;
• session and interaction information;
• device and browser information;
• traffic sources;
• approximate geographical information;
• other usage and technical information.

We use this information to understand Website performance and improve content, structure and user experience.

Google Analytics is not intended to identify you directly.

Analytics technologies are only activated where the required consent has been provided through the Website’s cookie consent mechanism.

You can withdraw your consent at any time through the Website’s cookie settings.

8. Hotjar by Contentsquare

With your consent, the Website uses Hotjar by Contentsquare to better understand how visitors interact with Website pages.

We currently use it for:

• heatmaps;
• session recordings.

These tools help us identify usability issues, understand how users navigate the Website and improve its structure and experience.

Hotjar by Contentsquare may process technical and interaction data relating to your use of the Website. Session recordings are intended to show patterns of interaction with Website elements rather than intentionally collect sensitive information.

The tracking script is only activated after the relevant consent has been provided.

You may withdraw your consent at any time through the Website’s cookie settings.

If additional features, such as surveys or feedback tools, are introduced, this Privacy Policy may be updated accordingly.

9. Calendly

The Website uses Calendly to allow visitors to schedule a call with RADIAN.

When you use the embedded Calendly scheduling tool, Calendly may process information you provide when booking a meeting, such as your name, email address, selected meeting time and any other information requested through the scheduling form.

This information is used to arrange and manage the requested meeting and to communicate with you about the booking.

Depending on the Website configuration, Calendly may also use cookies and similar technologies to provide its scheduling functionality. Where consent is required, non-essential Calendly technologies will only be activated after you have provided the appropriate consent through the Website’s cookie settings.

If you choose to open Calendly directly through an external link, your use of Calendly is also subject to Calendly’s own privacy and cookie practices.

Information submitted when booking a call may be retained where necessary to manage the meeting, follow up on your project inquiry and, where applicable, take steps at your request before entering into a business relationship.

10. Cookies and similar technologies

The Website uses necessary technologies required for its operation and, with your consent, analytics and functional technologies associated with Google Analytics, Hotjar by Contentsquare and Calendly.

Non-essential analytics technologies are not intended to be activated before you provide consent.

When you first visit the Website, you will be given the option to:

• accept non-essential cookies and tracking technologies;
• reject them;
• manage your preferences.

You can change or withdraw your consent at any time through the cookie settings available on the Website.

Further information about the cookies and similar technologies used on the Website is provided in the Cookie Policy.

11. Third-party links

The Website may contain links to external websites, including LinkedIn, Behance and Clutch.

These are external links only. When you follow them, the relevant third party becomes responsible for its own collection and processing of personal data.

RADIAN is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal data.

12. Who may receive your personal data

Personal data may be processed by service providers where necessary to operate the Website and related services.

These may include:

• OpenAI, which hosts the Website;
• Domenca.si, which provides domain and email-related services;
• Resend, which delivers contact-form inquiries by email;
• Google, in connection with Google Analytics;
• Contentsquare, which provides Hotjar analytics and user experience analysis;
• Calendly, in connection with appointment scheduling;
• other technical providers where necessary for Website operation and security.

We may also disclose personal data where required by law, legal process or a competent authority.

We do not sell personal data.

13. International data transfers

Some service providers used by the Website may process personal data outside Slovenia or the European Economic Area.

Where GDPR requirements apply to such transfers, appropriate safeguards are used where required, such as adequacy decisions, Standard Contractual Clauses or other legally recognized transfer mechanisms.

Further information about international transfers may also be available in the privacy documentation of the relevant service provider.

14. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

As a general guideline:

• inquiries that do not develop into a business relationship may be retained for up to 12 months;
• files submitted with such inquiries may be retained for up to the same period unless they are no longer required earlier;
• if an inquiry develops into a client relationship, relevant correspondence and project information may be retained for longer where necessary for contractual, accounting, tax, legal or business record-keeping purposes;
• analytics information is retained according to the settings and retention periods applied in the relevant analytics services.

When personal data is no longer required, it will be deleted or anonymized where reasonably possible.

15. Data security

We take reasonable organizational and technical measures to protect personal data against accidental loss, unauthorized access, alteration, disclosure or misuse.

Access to information submitted through the Website is limited to the person who needs it for the relevant business purpose.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

16. Your rights

Depending on applicable data protection law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete information;
• request deletion of personal data;
• request restriction of processing;
• object to certain processing;
• request data portability where applicable;
• withdraw consent at any time where processing is based on consent;
• lodge a complaint with a competent supervisory authority.

Where GDPR applies, you may exercise these rights by contacting us at:

info@radianpartner.com

We may need to verify your identity before responding to certain requests.

17. Supervisory authority

If you are located in the European Union and believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the relevant data protection supervisory authority.

For RADIAN in Slovenia, the competent supervisory authority is the Slovenian Information Commissioner.

18. Children

The Website is intended for business and professional audiences and is not designed or directed specifically at children.

We do not knowingly seek to collect personal data from children through the Website.

19. Automated decision-making

RADIAN does not use information collected through this Website to make decisions about visitors based solely on automated processing that produce legal or similarly significant effects.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Website, technologies used, business practices or applicable legal requirements.

The latest version will always be published on this page together with the date of the most recent update.

21. Contact

If you have questions about this Privacy Policy or how your personal data is handled, please contact:

RADIAN, Anastasiia Fadeeva s.p.
Draževnik 1 A
1356 Dobrova
Slovenia

Email: info@radianpartner.com
Website: radianpartner.com